In conversation with Heather Whipple, Technical Support Manager
Can you tell us about your current role and responsibilities?
I’ve recently acquired the role of Technical Support Manger. The responsibilities include managing and developing the Americas Engineering team; providing technical applications support for new & existing customers and collaborating with our global technology support.
Can you tell us about your journey at Clear Edge?
I started out worked for Clear Edge in our spiral belting fabrication, moving on to Order Entry Clerk/Purchasing & Production assistant, Product Designer, Design Manager and finally Technical Support Manager.
What is the driving force behind everything you do… what keeps you motivated and driven daily?
The people. My coworkers, our customers inspire me to stay motivated and driven every day. Giving my best will help give them our [Clear Edge] best.
What’s something you do to start your workday?
Working remotely, I always prepare for my day as if I’m going to leave the house. Sitting at my desk in loungewear makes me feel lazy, unmotivated. Also, coffee. Life begins after coffee.
Tell us about your biggest achievement/proudest moment at Clear Edge to date
My biggest achievement at Clear Edge to date is our recent ERP GoLive. We successfully transitioned to our new system in 3 months.
Who has been the biggest mentor in your professional career and what was the most important lesson they taught you?
The most important lesson I learned at Clear Edge is I don’t have to know everything; I don’t need to have all the answers because we have an amazing support system amongst our peers. I’ve had few mentors along the way, each of them leaving with me their knowledge and expertise as they took me under their wing throughout my career. Started with Cyndy Mott, Patrick Quigley and most recently Paul McClellan. Their care and investment in my growth, enrichment and success in the industry has brought where I am today.
What advice would you give to new employees joining the organization?
Stay curious and ask all the questions. There are no silly questions.
What is one thing that very few people know about you?
I played flat-track roller derby for a few years.
How do you like to spend your time outside of work?
I enjoy spending time with my family. We enjoy camping, kayaking, and hiking.
What barriers have you faced, as a woman, in becoming successful in your field? How did you overcome them?
Being heard as much as learning not to be afraid to speak up. Eventually, my desire to be heard overtook my fears and I learned to find my voice and who my mentors were to lean on.
Is there a specific message you would like to send to those reading, to bear tribute to Women’s in Engineering Day?
Stand up for yourself and what you believe in. Now that I have a daughter, I know this more than ever to be true. Someone is always watching; they will watch you rise, fall and rise again… and never give up.
